All of our servers are monitored 24/7 by qualified technicians to correct any problems before or shortly after they arise. As for answering your questions, we try to provide quality, timely support when you need it. Unlike most providers, we try to be available when most people need it; not just during the day but also at night and on weekends. We provide support via email, AIM, Yahoo IM, and ICQ. When instant messenger support is available, you will find a "Live Support" image and link on the left side of all of our pages. All new accounts will receive an email with contact information. The same email will also detail how to get started with your new account right away!
Here are a few examples of emails we have gotten commenting on our products and services:
Ray - "As a customer for around 6 months now hosting [my website] with you, I am thoroughly pleased to state that I have never been better served by an internet service than here at FuzzyMonkey. Your services are more than I could have expected, professionally accomplished and solid as a rock. Each time I want to accomplish something on one of my domains, I find no obstacle presented. Your service is top notch. If only everything in this world could approach your level of competence."
Brad - "THANK YOU, you take great care of me!!!!"
Michael - "Thank you again for your excellent support. The level of support you provide is far above what I expected, especially given the prices you charge."
Kim - "You guys certainly made my life easier!"